1. Processing Time

Order Processing: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be delayed, but we will notify you via email if there is any significant delay in your order.

Order Confirmation: After your order is placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if applicable).

2. Shipping Methods and Delivery Times

Domestic Shipping: We offer standard and expedited shipping options for domestic orders. Delivery times may vary depending on the shipping method chosen and your location. Typically, domestic shipments arrive within 5-10 business days from the shipping date.

International Shipping: We also offer international shipping to select countries. Delivery times for international orders can vary, and shipping may take anywhere from 7-21 business days, depending on the destination. Please note that international shipments may be subject to customs processing and additional fees, such as import duties, taxes, and other charges. These charges are the responsibility of the customer.

3. Shipping Costs

Domestic Shipping: The cost of shipping is calculated at checkout based on the shipping method selected and the delivery address.

International Shipping: Shipping fees for international orders will be calculated at checkout, based on the destination and selected shipping method.

Free Shipping: We offer free standard shipping for domestic orders over [insert minimum amount, e.g., $50]. This offer may be subject to change, and the terms will be clearly communicated on our website.

4. Shipping Restrictions

Shipping Address: We can only ship to the address provided at checkout. Please ensure that all information is accurate to avoid delays.

PO Box Shipping: We are unable to ship to PO Boxes. Please provide a physical address for your order.

International Restrictions: Some products may not be eligible for international shipping due to local regulations. We will notify you if any items in your order cannot be shipped internationally.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number by email (if applicable). You can use this tracking number to check the status of your shipment on the carrier’s website.

Please note that tracking information may take 24-48 hours to update after the order has been shipped.

6. Shipping Delays

While we strive to ensure timely delivery, some circumstances are beyond our control, such as carrier delays, weather conditions, or customs processing. In case of significant shipping delays, we will notify you via email and work with the carrier to resolve the issue as quickly as possible.

7. Lost or Damaged Items

Lost Items: If your order is lost in transit or does not arrive within the estimated delivery time, please contact us at zyllor.geral@gmail.com. We will work with the carrier to investigate and resolve the issue.

Damaged Items: If your order arrives damaged, please contact us immediately. Take clear photos of the damaged item and packaging and send them to our customer service email. We will offer a replacement or refund for damaged items, depending on the situation.

8. Contact Us

If you have any questions or concerns regarding our shipping policy, or if you need help with your order, feel free to contact us:

Email: zyllor.geral@gmail.com

Operating Hours: 24/7

9. Policy Changes

Zyllor reserves the right to modify this Shipping Policy at any time, without prior notice. We recommend checking this page periodically to stay informed about any updates.